Shipping policy

Shipping Policy

Last updated: July 2026

1. Order Processing All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Destinations We currently ship to selected countries worldwide. If your country is not available at checkout, please contact us and we'll do our best to accommodate your order.

3. Shipping Times & Rates Estimated delivery times vary by destination:

  • Domestic (Sierra Leone): 2–5 business days
  • West Africa: 5–10 business days
  • International (Europe, North America, etc.): 7–21 business days

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.

4. Free Shipping We offer free shipping on orders over [your threshold, e.g. $150 USD]. This applies to selected destinations and will be displayed at checkout if eligible.

5. Tracking Your Order Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch.

6. Customs, Duties & Taxes International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our pricing or shipping fees. Herico has no control over customs processing times, which may cause delays beyond our estimated delivery windows.

7. Delays & Lost Packages While we do our best to ensure timely delivery, Herico is not responsible for delays caused by:

  • Customs clearance
  • Carrier disruptions or force majeure events
  • Incorrect shipping addresses provided at checkout

If your package appears lost after the estimated delivery window, please contact us at [your email] and we will investigate with the carrier on your behalf.

8. Incorrect Address Please double-check your shipping address before placing your order. Herico is not liable for orders delivered to an incorrect address provided by the customer. Address changes after an order is placed cannot be guaranteed.

9. Damaged Items in Transit If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to arrange a replacement or refund.

10. Contact Us For shipping inquiries, reach us at: lelouma793@gmail.com