Refund policy
Return & Refund Policy
Last updated: July 2026
Our Commitment At Herico, we stand behind the quality of every pair we sell. If you're not completely satisfied with your purchase, we're here to make it right.
Returns We accept returns within 14 days of delivery. To be eligible, items must be:
- Unworn and in original condition
- In their original box with all packaging and tags intact
- Free from signs of use, scuffs, or damage
Items that show signs of wear, are missing packaging, or are returned outside the return window will not be accepted.
How to Initiate a Return Contact us at [ lelouma793@gmail.com] with your order number and reason for return. Our team will respond within 1–2 business days with return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method. Please allow additional time for your bank to post the credit.
Exchanges We offer exchanges for size or style within the same return window. Exchanges are subject to availability. If your preferred size is unavailable, a refund will be issued instead.
Defective or Incorrect Items If you received a defective or wrong item, please contact us within 48 hours of delivery with photos. We will cover return shipping and send a replacement or issue a full refund at no cost to you.
Sale Items Items purchased during a sale or promotional event are final sale and not eligible for return or refund unless defective.
Contact Us [Herico.store] | [lelouma793@gmail.com] | [Phone number if applicable]